Clyckit Inc. (“Clyckit”, “we”, “us”, and “our”) owns and operates the Clyckit mobile application (the “Application”). The Application allows users to book appointments with their desired business at a time that is convenient for them. To facilitate these services, we provide some of the personal information that you provide to us to the businesses and service providers that you and interact with through the Application (collectively, the “Service Providers”). We also provide you with the ability to communicate directly with Service Providers through the Application.
We also operate the Clyckit-Q Waiting Room Application (the “Waiting Room Application”) which allows you to check-in to a business without having to stand in line. Please note that when you use the Application and the Booking Application in connection with your interactions with the same Service Provider, the user profile information you provide to us and the Service Provider through this Application may be shared with the Booking Application (and vice versa) to assist in providing you with the services available through the Application and the Booking Application.
Our Application contains links to other websites and digital platforms that may be subject to less stringent privacy standards. These links are provided for your convenience only and you assume all risk for clicking these links to other websites and digital platforms. We cannot and do not assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. We are not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.
We collect and maintain different types of personal information in respect of the individuals with whom we interact. This personal information may include, but is not limited to:
By submitting User Content (as defined in the Terms) that includes personal information on or through the Application, you are choosing to share your personal information with other users and the businesses that you communicate with. Please exercise caution in sharing your information and make sure that the information you share is information that you are comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it publicly on or through the Application.
As a general rule, we collect personal information directly from you. In most other circumstances, where personal information that we collect about you is held by a third party, we will take reasonable steps to ensure that such third party has obtained your permission to provide us with this information. Such permission may be given directly by you or implied from your actions. From time to time, we may utilize the services of third parties and may also receive personal information collected by those third parties in the course of the performance of their services for us or otherwise. Where this is the case, we will take reasonable steps to ensure that such third parties have represented to us that they have the right to disclose your personal information to us. As noted above, we may receive user profile information from the Waiting Room Application in connection with your use of the Waiting Room Application and this Application.
In addition to the personal information you may provide to us as described above, we automatically collect certain device and statistical information to make our Application work better for you. For example, we may collect the IP address, network connection, the device domain used to access our Application, your device settings, crash data, other unique device identifiers, and your location.
First party Cookies are Cookies set by the website that you are visiting. Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies. Persistent Cookies are Cookies saved on your computer and that are not deleted automatically when you quit your browser, unlike a session Cookie, which is deleted when you quit your browser.
We use the following Cookies:
We only collect information from you that is necessary to provide you with the services available through our Application and which enables us to manage, maintain, and develop our operations. For example, we collect information in order to:
By consenting to our collection, use and disclosure of your personal information through our Application you allow us to fulfill the purposes for which we collect your personal information.
We may use your personal information:
We may use your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.
We will collect your consent prior to sending you any commercial electronic messages unless an exception under Canada’s Anti-Spam Legislation (CASL) applies. When you do register with us or give us personal information, you may have an opportunity at the time we collect your information to opt-in to receiving emails from us and third parties, including Service Providers.
You can also opt-out of receiving marketing communications through the unsubscribe links that are included in our commercial electronic messages. While you may unsubscribe from marketing communications, as described in further detail below, you will continue to receive service-related transactional messages from us relating to your use of the Application, our services, and the services of Service Providers, including when you fill out forms, receive notifications from the Application for check-in, cancellations, chat initiation and messages received in the chat.
Since one of the objectives of the Application is to assist our users connect with and use the services of Service Providers in an efficient manner, the main sharing of our users’ personal information is with the Service Providers. To provide you with the majority of the services available on the Application, we must provide your personal information to the Service Providers with whom you wish to interact. For example, when checking into an appointment we will provide the Service Provider with your first name, last name, email and phone number. In addition, if you are required to complete a pre-screening form in connection with your use of a Service Provider or attendance at their premises, the personal information you provide on the pre-screening form will be shared with the Service Provider.
The disclosure of your personal information to Service Providers is essential to the provision of our services. By providing us with your personal information on the Application, you acknowledge and agree that we may share such personal information with the Service Providers with whom you choose to interact or use through the Application. If you withdraw your consent to the disclosure of your personal information to Service Providers, we may not be able to provide you with our services.
Please note that if you test positive for COVID-19, the Service Provider who conducted your COVID-19 screening test may provide your personal information, which may include but is not limited to your name, date of birth, health card number, sex, age, and phone number to public health authorities in accordance with provincial legislation. Please note that your requisitioning physician or healthcare practitioner may also have a legal obligation to disclose such personal information to public health authorities.
Affiliates, employees, and contractors
We may disclose your personal information to our affiliates and our employees, contractors, consultants, service providers and other parties who require such information to assist us with managing our relationship with you, including third parties that provide services to us or on our behalf. For example, we may share your personal information with TriSpects Inc. and its subcontractors which assist us with the hosting, operating, maintaining the Application.
Your personal information may be disclosed:
We don’t keep your personal information forever. We keep your personal information as long as is reasonably necessary for us to complete our dealings with you, or as may be required by law, whichever is longer.
It is important to us that we collect, use or disclose your personal information where we have your consent to do so. Depending on the sensitivity of the personal information, your consent may be implied, deemed (using an opt-out mechanism) or express. We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements.
You may change or withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice, by contacting our Privacy Officer using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer. If you withdraw or vary your consent, we may not be able to provide you with the Application and Service Providers may not be able to provide you with the products and services you request through the Application.
Clyckit will endeavour to maintain commercially reasonable physical, technical, and procedural safeguards that are appropriate based on the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, collection, use, disclosure, copying, modification, disposal or destruction. Please note that by submitting User Content (as defined in the Terms) that includes personal information on or through the Application, you are choosing to share your personal information with other users (i.e., the public).
You can ask to access the personal information that we have received from or possess about you. If you want to review, verify, delete or correct your personal information, please contact our Privacy Officer.
When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. If you require assistance in preparing your request, please contact our Privacy Officer.
Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will endeavour to inform you of the reasons why, subject to any legal or regulatory restrictions.
It is important that the information contained in our records is both accurate and current. If your personal information happens to change during the course of our relationship, please keep us informed of such changes. You change or update the information we have about you through the Application.
In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question
by email to: firstname.lastname@example.org
by mail to: 71 Woodvalley Cres, Maple, Ontario, L6A4J5